o                      The six most important words: "I admit I made a mistake."
o                      The five most important words: "You did a good job."
o                      The four most important words: "What is your opinion."
o                      The three most important words: "If you please."
o                      The two most important words: "Thank you,"
o                      The one most important word: "We"
o                      The least important word: "I"
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